General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply to all orders placed on the official website of Shayla The Label, accessible at: info@shaylathelabel.com.

1. Scope

By placing an order on our website, you fully and unconditionally accept these General Terms and Conditions of Sale.

These terms define the rights and obligations of both parties — the seller (Shayla The Label) and the customer — in the context of any online purchase.

2. Product Information

We make every effort to present our products as accurately as possible (photos, descriptions, sizes, colors, etc.).

However, typographical errors or small color variations may occur.

Shayla The Label cannot be held responsible for minor inaccuracies that are beyond its control.

3. Orders and Payments

Orders are processed only after full payment has been received.

Available payment methods may vary depending on the country.

Customers are responsible for checking the available payment methods for their location before completing their order.

4. Processing and Delivery

  • Processing time: 1 to 3 business days

  • Estimated delivery time: 3 to 7 business days (depending on the destination)

Orders are shipped directly from our supplier in China.

We do our best to ensure fast and secure delivery, but delays may occasionally occur due to circumstances beyond our control (customs procedures, transportation issues, or logistics).

5. Returns and Cancellations

For all return requests, please refer to our return policy available on our website.

Cancellations cannot be accepted once the order has been shipped.

6. Responsibility

Shayla The Label is not responsible for loss or damage during transport once tracking shows that the package has been delivered to the address provided by the customer.

Customers must carefully verify the accuracy of the delivery address before confirming their order.

7. Intellectual Property

All content on the website — including texts, images, logos, graphics, and photographs — is the exclusive property of Shayla The Label.

Any reproduction, distribution, or use without prior written permission is strictly prohibited.

8. Complaints

All complaints or support requests must be sent in writing to the following address:

📩 info@shaylathelabel.com

We are committed to responding to each request within a maximum of 5 business days.

9. Applicable Law

These General Terms and Conditions of Sale are governed by Australian law.

In the event of a dispute, an amicable resolution will be preferred before any legal action is taken.